Longlife is committed to ensuring that your Gut Insight Kit reaches you swiftly and securely. This Shipping and Delivery Policy outlines how we handle orders, delivery times, and any relevant shipping details.

1. Shipping Process

Once you place an order, we begin processing it within [24-48] hours. Orders are processed Monday through Friday, excluding holidays. Once your order is prepared, it is handed over to our logistics partner, SMSA Express, for shipping and delivery.

2. Delivery Timeline

• Standard Delivery: Kits are typically delivered within [3-7] business days, depending on your location. Estimated delivery times will be provided at checkout.
• Sample Collection: After receiving your sample collection request, SMSA Express will coordinate the pickup at the provided address within [24-48] hours. If there are any delays, you will be promptly informed.

3. Shipping Charges

Shipping charges are calculated based on your location and order details, and they will be shown at checkout. In certain regions, we offer free shipping—please check for availability during checkout.

4. Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number. This tracking link will allow you to monitor the status of your shipment until it reaches your doorstep.

5. International Shipping

Currently, Longlife ships to [specific regions or countries, e.g., Bahrain, GCC, etc.]. If you are outside our shipping zones, please contact customer support for assistance with any special arrangements.

6. Undeliverable Packages

If a package is returned due to an incorrect address, refusal upon delivery, or unavailability for the scheduled collection, please contact us to arrange redelivery. Additional shipping fees may apply.

7. Damage or Loss

In the event of any damage or loss during shipping, please contact us immediately. We will work with our logistics partner to address the issue promptly and arrange a replacement if necessary.