At Longlife, we are committed to providing quality products and services to our customers. This Refund Policy outlines the terms for refunds on the Gut Insight Kit and other services. Please review the following information to understand our guidelines and processes.

1. Eligibility for Refunds

Refunds are only applicable in the following situations:

• Unopened Kits: If the kit is returned unopened and unused within [7-14] days of delivery, you are eligible for a full refund minus any shipping fees.
• Defective or Damaged Kits: If the kit arrives damaged or with defective components, please notify us within [48 hours] of delivery to arrange a replacement or refund.
• Service Satisfaction Guarantee: If you do not see any improvement in your gut health within [30 days] of using the Gut Insight Kit as directed, we offer a full refund under our satisfaction guarantee. Please provide evidence of use and your results.

2. Non-Refundable Items

Refunds are not available in the following cases:

• Used or opened kits
• Any additional accessories or promotional items received with the kit
• Shipping charges

3. Return Process

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer support at support@longlifebiom.com with your order number and reason for the refund request.
2. Return Authorization: We will provide you with a return authorization and instructions for returning your kit.
3. Return the Kit: Ship the kit back to us in its original packaging using the return shipping method we provide. Please ensure the package is properly sealed and secure

4. Refund Timeline

Refunds are processed within [5-10] business days after we receive the returned kit and confirm its condition. The refund will be applied to the original payment method used at checkout.

5. Shipping Costs

Shipping fees for returns are the responsibility of the customer, except in cases where the kit was damaged or defective upon delivery.

6. Contact Us for Questions

If you have any questions or concerns about our Refund Policy, please don’t hesitate to reach out at info@longlifebiom.com. We’re here to help!